Refund policy

Happiness Guarantee and Return Policy.

  • The Bombas Happiness Guarantee is our promise that if you are not happy with your Bombas purchase for any reason, we will do everything we can to make it right (subject to the below, of course).

  • While we always strive to ensure our customers are completely satisfied with our products, Bombas reserves the right, in its sole discretion, to fulfill the Happiness Guarantee through any means of its choosing. Bombas products purchased online may be returned only online via our returns portal and with proof of purchase for a refund, replacement, exchange or Code. Online products cannot be returned to our retail stores. Bombas products purchased at one of our retail stores may be returned (I) for a refund, replacement or exchange to a retail store with a store receipt as proof of purchase or (II) for a refund, replacement, exchange or Code online via our returns portal by providing your order number and email address (and only if you received an email receipt as proof of purchase). For both online returns and in-store returns, products may only be returned for a refund within 30 days of purchase (or within 60 days of purchase for purchases made during the holiday season (i.e., November and December)). Refunds will be issued to the original method of payment only (including prepaid credit cards). Codes (if applicable) will be issued in the case of gift returns. Subject to these Terms, if you are not completely satisfied with your product after the initial refund period, we would still be happy to offer you a replacement, exchange Code.

  • Any misuse or abuse of the Happiness Guarantee or these Terms, in Bombas’s sole discretion, shall render an individual ineligible for the Happiness Guarantee. In the event that Bombas has deemed an individual ineligible for the Happiness Guarantee, in addition to other remedies, Bombas may limit, remove, or revoke the ability for such individual to proceed with or receive refunds, replacements or exchanges and/or preclude such individual from making future purchases.

  • Bombas reserves the right to cancel, amend or modify its Happiness Guarantee and related offers at any time, in its sole discretion.     

  • Except in Bombas’s sole discretion, refunds, replacements and/or exchanges shall only be provided with respect to an initial product(s) purchased and not with respect to any products and/or gift cards (or product(s) purchased with such gift card) received by virtue of a previous return, exchange and/or replacement. 

  • With respect to any replacements or exchanges, Bombas items will only be mailed to the country to which the original item(s) was shipped. Generally, please allow 7-10 business days for delivery in the United States. 

  • Any requests for returns, replacements and/or exchanges generated by script, macro or other automated means not provided by Bombas or by any means which subvert the claim process are void. Product(s) provided as a replacements and/or exchange will not trigger a donation item and are not to be offered for resale. 

  • If you have any questions about our Happiness Guarantee, please reach out to our Customer Happiness Team at hello@bombas.com .